Booking, cancellation, rescheduling, and class minimums.
All sessions must be booked at least 6 hours before the scheduled class time. You can reserve a session up to 14 days in advance.
All bookings require full payment at the time of reservation to secure your spot. A payment link is sent by email after you reserve, and must be completed within 30 minutes — otherwise the reservation is released.
If you cancel your session 24 hours or more before the scheduled start time, you are eligible for a 100% refund.
Cancellations made less than 24 hours before the class are non-refundable.
You may reschedule your session for free up to 24 hours before the class begins.
Rescheduling is not permitted less than 24 hours before the scheduled start time. The session will be considered forfeited and is non-refundable.
To ensure a quality experience for all, a class must have a minimum of two participants confirmed 24 hours before the scheduled start time.
If the minimum is not met, we will contact you directly to reschedule or issue a full refund.
Questions about a booking? Reach us on WhatsApp or by email at admin@21pilates.id.
Last updated · 9 May 2026